I’m deeply unsatisfied with the way my web hosting provider handles problems with their clients. I had encountered a handful of problems ranging from downtime to loss of data. A summary of the problems that I encountered after the jump.

December of last year I upgraded my wordpress version to the latest 2.7. Upgraded my plugins and fixed my newly installed Jello-Walla-Mello wordpress theme. Tweaking some CSS and fine tuning my blog for search engines and adsense. All went well until the upgrade of a new cPanel version. I was impressed by the new look of the new cPanel when I logged on to my account on new year’s eve. When I get back to Odiongan from the capital of Romblon, I noticed that I can’t access my blog, my cPanel and my wordpress admin page. After two days, I successfully accessed my wp-admin page and to my surprise my wordpress version was downgraded. I scanned my file manager to look for odd changes and saw that some files were missing and that the wordpress files’ version are dated back last May and June of 2008 instead of December 2008. It was like I performed a “System Restore” on my cPanel that all the changes I made on that day reverted back before I upgraded my wordpress. Even the theme Jello-Walla-Mello went missing from the themes folder. I had backups but It will took me time to do that and internet speed here is slow. I sent a support ticket and someone there replied to give them my accounts username and password. I recieved an update from them that they will attend to the situation and update me as soon as possible. Weeks later no reply. They even closed the ticket.

Now I performed all the uploads and upgrade of my wordpress once again.